Allen County is the largest county by area, in Indiana, with an estimated population of 350,523. The largest city in Allen County is Fort Wayne, which serves as the county seat.
Like many local governments, Allen County is a paper-driven organization-relying on large quantities of multi-page paper documents and forms in order to transact business with the public and manage county departments. Although the goal of a completely paperless organization might be out of reach, the county nonetheless wanted to implement a centralized solution to reduce the inefficiencies and time required to receive, route, process, and file paper forms.
"Imaging Office Systems has helped our county to become a better public servant. By making our employees more productive and reducing response times for inquiries, we have been able to strengthen our service to our citizens.”
Director of Technology, Allen County
Imaging Office Systems took some time to learn about Allen County’s processes and issues. They then proposed a solution that electronically stores, organizes, and manages virtually any kind of business content. Initially four separate county departments bought into the new system, but after experiencing its improvements the IOS solution has been adopted as the document management standard within Allen County. Fifteen departments are now actively using the system to cost-effectively scan paper documents and store them in easily searchable electronic filing cabinets.
IOS is also playing a key role in helping Allen County comply with state regulations for retaining and archiving legal and other documents. The State of Indiana requires that all court documents be archived permanently on microfilm, as well as easily accessible for retrieval. The Treasurer’s Office uses the system to provide an audit trail of all tax transactions and correspondence for legal protection.
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