Client manufactures and markets medical devices from their headquarters in Warsaw, Indiana and more than 25 countries around the world.
The client is required to maintain its implant manufacturing records for the life of the patient. In addition, it is mandated by the US Food and Drug Administration to adhere to a special quality standard for these records known as 21 CFR Part 820.
With such lengthy retention requirements and stringent quality standards, the client has long understood the importance of a content system. They started keeping records on microfilm. As business grew, so did their microfilm volumes – and storage headaches. They needed a partner that could take over the conversion but maintain the same service levels and stringent quality requirements.
IOS makes weekly pickups and deliveries of over 7 million images per year for import into the client’s Oracle Imaging System. IOS uses recognition software to read them and capture the corresponding part number and work order number data fields. To establish a validated delivery, IOS created custom processes using data provided by the client to ensure accuracy and traceability for the client.
Weekly, the client passes to IOS a data file representing all lot control device histories that have been manufactured. IOS processes the data and concatenates the part number data and the work order number data to create a unique record to track.
Based on business rules established, IOS monitors this data set and reports back to the client on all device histories that we expected to receive but are still missing, and a second list of items we received and processed that were not included in the data passed from client.
Share this case study
Help is just a few form fields away. Technology is awesome.