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Conversion Services
Product Support
Professional Services
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The combination of being in business since 1972 and converting about 6.5 million images each month in our labs, has given us a proven methodology for training new employees in the art of document capture. The training programs we’ve developed ensure that each employee is consistent, accurate, and efficient.
When you operate a scanning department inside your business, you want all the same things we want. You want quality and value from each employee. You want your content management system to be reliable and easy to use. Let us train your staff the way we train our own and teach them best practices from prep all the way through to quality control.
Available curriculum:
Document Preparation
- Arranging the work space
- Determining the best prep routine for each type of scanner and job
- Calculating rate expectations for prep and how to meet them
- Defining QC steps for prep
- Tips for handling delicate/old documents
- Use of barcode prep sheets
- How to prep when reassembly is required
Document Scanning
- Arranging the work space
- Understanding scanner features
- Handling of high volume paper batches, and troubling shooting image issues
- How to prevent misfeeds and double feeds
- Tips for handling delicate/old documents
- Calculating rate expectations based on scanner and job type and how to meet them
- Scanner cleaning techniques—how to prolong the life of your machine, keep optimal
image quality, and get maximum use of your consumables
Document Indexing
- How to reduce keystrokes using software features
- Match & Merge tools and options
- Calculating rate expectations by job type and how to meet them
- Checking your work—how to make errors jump out for easy correction
Quality Control
- Developing quality steps for each production phase and each job
- How to establish quality standards and documentation
- How to monitor quality and maintain statistics
- Determining the elements of a good sample
- Handling quality issues
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