CE Machine Company, Inc. is a high-quality manufacturer of original equipment manufacturer (OEM) parts.
As a smaller company dealing with a large base of customers and many thousands of discrete products, CE Machine places critical importance on efficient order processing. The company was satisfied with its ERP system, which manages fulfillment once orders are received, but keeping track of the flurry of paperwork at the beginning of the order and then at final order completion was proving to be a challenge.
“We needed a system that could automate all of these paper-based processes and fill in the gaps that aren’t covered by the ERP system,” said Keith Eck, information technology manager of CE Machine. “Each of our customers has its own unique way of placing and receiving orders, which makes our manual processes even more inefficient.”
CE Machine sought document management software that would:
"As a small but growing company with a limited IT staff, we needed a solution that would allow us to adopt a phased approach to document management that would enable us to scale the system and easily add new workflows over time – and that’s exactly what Imaging Office Systems has given us."
Information Technology Manager, CE Machine
To meet these requirements, Imaging Office Systems (IOS) recommended a document management system that electronically stores, organizes, and manages virtually any kind of business content, provide systems integration and implementation services, and ongoing support.
IOS also provided easy-to-use workflow tools that CE Machine has used to create workflows that automatically route documents for final approval and generate the approved documents needed to complete and ship the order.
Even with a high processing workload - an average of 700 jobs going through the shop every month – CE Machine staff no longer have to spend time searching through piles of paper and hunting down the ones they need. By automating many formerly time-consuming manual processes, IOS has enabled the order processing staff to work faster and more efficiently.
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