Crate and Barrel started as a family business in 1962 and has grown into one of the world’s best known specialty retailers of housewares and furniture. The Crate and Barrel brand includes retail stores throughout North America, franchise locations in Dubai, and a thriving ecommerce and catalog business. Headquartered in Northbrook, Illinois, the Crate and Barrel family of brands today achieves more than $1 billion in annual sales and includes its more modern off-shoot CB2 and childrens’ home furnishings retailer, The Land of Nod.
Like many large retailers, Crate and Barrel’s freight payment process was handled by a third party vendor with ongoing data entry, account coding and payment errors. Crate and Barrel considered bringing it in-house but was looking for a low-cost solution that didn’t require additional headcount. The company sought a data management solution that would:
"I had an idea and IOS had the experience and staff to run with it. They took my brainstormed design flow and created a system that brought it to life. Throughout this innovative and new project they clearly communicated with me, were very responsive and went above and beyond my expectations."
Rene Todd, Supervisor
Imaging Office Systems (IOS) was already working with the Human Resources department at Crate and Barrel. Rene Todd, Supervisor, Transportation Finance, heard they were coming in to present their scanning and indexing tools and asked to be invited to the presentation. She had an idea that this system might just be applicable to her freight payment challenges. She was right.
After hearing the IOS presentation, Rene immediately started brainstorming a solution and began working closely with Angela Childs, IOS Director of Professional Services. The two partnered to create a customized workflow, from scratch, that managed freight invoice processing and even included auditing and reporting tools. The result is a system that has saved an incredible amount of time, reduced errors and moved Crate and Barrel towards a true paperless electronic invoice system for their freight payment needs.
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