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There Should be a Law for That The Brooks Act, a real law currently on the books since the 70’s, makes it illegal for government buyers to use price as any part of the decision process when selecting architects or engineers for federal government projects. That’s a novel idea. Buy on value not solely on cost.
Even though we see it as standard practice, we don’t think you can reduce the delivery of great ideas that change the way businesses use information and do work to a lowest-cost-wins-value-be-damned death match. Stop it already. Ask more questions than, “How much does it cost?” Make the vendor explain what the idea is worth.
In content management, same as in engineering (or any other idea based industry), once price is the driver, everything that makes an idea transformative is stripped away – creativity, expertise, vision. It almost assures the exact opposite – lower quality, an inferior level of service and ultimately, a lower level of customer satisfaction.